Privacy Policy

BITEXIA CRYPTOCURRENCY EXCHANGE
Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to Bitexia.com (“Bitexia,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bitexia.com and use our cryptocurrency exchange services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”), including:

Account Information:

• Full legal name
• Email address
• Phone number
• Date of birth
• Residential address
• Nationality/Citizenship
• Username and password

Identity Verification Information (KYC/AML):

• Government-issued identification documents (passport, driver’s license, national ID)
• Proof of address documents (utility bills, bank statements)
• Selfie/photograph for identity verification
• Tax identification number
• Source of funds documentation
• Employment information

Financial Information:

• Bank account details
• Credit/debit card information
• Cryptocurrency wallet addresses
• Transaction history
• Trading history and preferences
• Account balances

2.2 Technical Information

Automatically Collected Information:

• IP address
• Device information (type, operating system, unique device identifiers)
• Browser type and version
• Time zone setting and location
• Browser plug-in types and versions
• Operating system and platform
• Session information
• Usage data and analytics

2.3 Blockchain Information

• Cryptocurrency wallet addresses
• Transaction hashes
• Smart contract interactions
• On-chain activity related to our Services

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process transactions and trades
• Provide customer support
• Send administrative information
• Facilitate deposits and withdrawals

3.2 Legal and Compliance

• Comply with KYC (Know Your Customer) requirements
• Comply with AML (Anti-Money Laundering) regulations
• Comply with CTF (Counter-Terrorism Financing) regulations
• Respond to legal requests and prevent harm
• Enforce our Terms of Service
• Detect and prevent fraud, money laundering, and other illegal activities

3.3 Communication

• Send service-related announcements
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Provide market updates and educational content

3.4 Improvement and Analytics

• Analyze usage patterns and trends
• Improve our Services and user experience
• Develop new features and services
• Conduct research and analysis

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf:

• Payment processors
• Identity verification services
• Cloud storage providers
• Email service providers
• Analytics providers
• Customer support tools
• Blockchain analytics services

4.2 Legal Requirements

We may disclose your information where required by law:

• To comply with legal obligations
• To respond to subpoenas, court orders, or legal process
• To cooperate with law enforcement agencies
• To protect our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.4 Consent

We may share your information with your explicit consent or at your direction.

4.5 Aggregated Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures:

• SSL/TLS encryption for data transmission
• Encryption of sensitive data at rest
• Multi-factor authentication (2FA)
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Employee access controls and training
• Incident response procedures

5.2 Security Standards

• PCI DSS compliance for payment card data
• ISO 27001 information security standards
• SOC 2 Type II certification (where applicable)

5.3 User Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Enabling two-factor authentication
• Promptly notifying us of any unauthorized access

6. Data Retention

We retain your Personal Information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

• Account information: Duration of account plus 5-7 years
• Transaction records: Minimum 5 years (regulatory requirement)
• Communication records: 3 years
• Technical logs: 90 days to 1 year

7. Your Rights and Choices

7.1 Access and Portability

You have the right to request access to your Personal Information and receive it in a portable format.

7.2 Correction

You may request correction of inaccurate or incomplete Personal Information.

7.3 Deletion

You may request deletion of your Personal Information, subject to legal and regulatory requirements.

7.4 Objection and Restriction

You may object to or request restriction of certain processing activities.

7.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

7.6 Marketing Communications

You can opt-out of marketing communications through:

• Unsubscribe links in emails
• Account settings
• Contacting support

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses
• Adequacy decisions
• Other approved transfer mechanisms

9. Cookies and Tracking Technologies

9.1 Types of Cookies

• Essential Cookies: Required for Service functionality
• Performance Cookies: Analyze Service usage
• Functional Cookies: Remember preferences
• Marketing Cookies: Deliver relevant advertisements

9.2 Cookie Management

You can manage cookies through:

• Browser settings
• Cookie preference center
• Third-party opt-out tools

9.3 Other Tracking Technologies

• Web beacons
• Pixel tags
• Local storage
• Device fingerprinting

10. Privacy Rights by Jurisdiction

10.1 European Economic Area (GDPR)

EEA residents have additional rights under GDPR:

• Legal basis disclosure
• Data Protection Officer contact
• Supervisory authority complaints
• Data processing objection

10.2 California (CCPA/CPRA)

California residents have rights under CCPA/CPRA:

• Know what information is collected
• Delete Personal Information
• Opt-out of sale
• Non-discrimination

10.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children under 18. If we discover such information, we will promptly delete it.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications
• In-app notifications

The “Last Updated” date reflects the most recent revisions.

14. Contact Information

For privacy-related questions, requests, or complaints:

Data Protection Officer
Bitexia.com
Email: [email protected]
Support: [email protected]

Mailing Address:
[Company Address]
[City, State/Province, Postal Code]
[Country]

15. Regulatory Compliance

15.1 Compliance Framework

We comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA/CPRA)
• Payment Card Industry Data Security Standard (PCI DSS)
• Financial Action Task Force (FATF) recommendations
• Local data protection laws

15.2 Supervisory Authorities

You may lodge complaints with relevant data protection authorities in your jurisdiction.

16. Special Categories of Data

We may process special categories of data only when:

• You provide explicit consent
• Required by law
• Necessary for legal claims
• Substantial public interest

17. Automated Decision-Making

We may use automated decision-making for:

• Fraud detection
• Risk assessment
• Trading limits
• Account verification

You have the right to request human review of automated decisions.

18. Data Breach Notification

In the event of a data breach affecting your Personal Information:

• We will notify affected users within 72 hours (where required)
• Provide information about the breach
• Recommend protective measures
• Cooperate with regulatory authorities

19. Acceptance of Policy

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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© 2025 Bitexia.com. All Rights Reserved.

Version: 1.0
Document ID: BITEXIA-PRIVACY-2025-001