Privacy Policy
Bitexia (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1. Personal Information
We may collect the following personal information:
• Full name and date of birth;
• Email address;
• Phone number;
• Residential address;
• Government-issued identification documents;
• Proof of address documents;
• Photographs and selfies for identity verification;
• Financial information and source of funds documentation.
1.2. Transaction Information
• Deposit and withdrawal history;
• Trading activity and order history;
• Wallet addresses and transaction hashes;
• Account balances.
1.3. Technical Information
• IP addresses;
• Browser type and version;
• Device information;
• Operating system;
• Access times and dates;
• Pages viewed and links clicked;
• Cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
• To create and manage your account;
• To process transactions and provide our services;
• To verify your identity and comply with KYC/AML requirements;
• To detect and prevent fraud, money laundering, and other illegal activities;
• To communicate with you regarding your account and our services;
• To improve and optimize our Platform;
• To comply with legal obligations and regulatory requirements;
• To respond to requests from law enforcement and government authorities;
• To enforce our Terms of Service and other policies;
• For any other purpose with your consent.
3. Disclosure of Information
3.1. We may disclose your information to:
• Law enforcement agencies, regulatory authorities, and government bodies upon valid request;
• Third-party service providers who assist us in operating our Platform;
• Professional advisors including lawyers, auditors, and consultants;
• Any party in connection with legal proceedings;
• Potential buyers or investors in the event of a merger, acquisition, or sale.
3.2. Disclosure to Authorities
You acknowledge and agree that Bitexia may disclose any and all user information, including personal data, transaction history, account details, IP addresses, and any other information to law enforcement agencies, regulatory authorities, tax authorities, or other government bodies upon request, with or without prior notice to you.
4. Data Retention
4.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
4.2. Even after account termination, we may retain certain information as required by law or for legitimate business purposes.
4.3. Transaction records and KYC documentation may be retained for a minimum of five (5) years or longer as required by applicable regulations.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. By using our Platform, you consent to such transfers.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal information;
• Correct inaccurate information;
• Request deletion of your information (subject to legal retention requirements);
• Object to certain processing activities;
• Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [email protected]. We may require verification of your identity before processing such requests.
8. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of the modified Privacy Policy.
11. Contact Us
For questions about this Privacy Policy, please contact us at:
Email: [email protected]