Contact Us
If you have any questions, concerns, or inquiries, please contact our support team.
Our Offices
United Kingdom (Headquarters)
Bitexia Ltd.
One Canada Square, Level 42
Canary Wharf, London E14 5AB
United Kingdom
Singapore
Bitexia Pte. Ltd.
Marina Bay Financial Centre, Tower 1
8 Marina Boulevard, Level 36
Singapore 018981
Ireland
Bitexia Ireland Ltd.
3 Dublin Landings, North Wall Quay
IFSC, Dublin 1, D01 C4E0
Ireland
Response Time
We aim to respond to all inquiries within 2-4 hours. Response times may vary depending on the complexity of your inquiry and current support volume.
Before Contacting Us
Please review our documentation pages as your question may already be answered:
• Terms of Service
• Privacy Policy
• AML/KYC Policy
• Risk Disclosure
• Fee Schedule
• Refund Policy
Important Notes
• Never share your password or private keys with anyone, including Bitexia support;
• Bitexia will never ask for your password via email;
• Be aware of phishing attempts and always verify you are communicating with official Bitexia channels;
• For account-related inquiries, please use the email address associated with your account.
Thank you for choosing Bitexia.